Podcast #9 - Customer Service
Course Preview
Section 1 - The Balanced Scorecard
Section 2 - Introduction of the System Check Process
Section 3 - Documenting Responses
Section 4 - Getting Ready For The Work
Section 5 - Data, Balanced Scorecard, Benchmarking and Best Practices
Section 6 - System Check Processes Explained
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Process 1 (1:12)
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Process 2 (1:11)
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Process 3 (1:07)
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Process 4 (1:11)
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Process 5 (1:26)
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Process 6 (1:26)
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Process 7 (1:09)
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Process 8 (1:24)
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Process 9 (2:28)
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Process 10 (2:17)
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Process 11 (1:39)
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Process 12 (1:57)
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Process 13 (1:15)
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Process 14 (1:12)
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Process 15 (2:10)
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Process 16 (1:49)
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Process 17 (1:12)
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Process 18 (1:30)
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Process 19 (1:45)
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Process 20 (1:47)
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Process 21 (2:13)
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Process 22 (1:53)
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Process 23 (1:57)
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Process 24 (1:59)
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Process 25 (2:03)
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Process 26 (1:24)
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Process 27 (1:23)
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Process 28 (1:36)
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Process 29 (2:24)
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Process 30 (1:47)
Section 7 - Leadership Best Practices and Resources
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Baldridge Education Criteria (Long-Form)
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System Check Form (Downloadable)
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Podcast #1 - Why Public Schools Need Quality Management (15:07)
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Podcast #2 - What Gets Measured, Gets Managed (13:39)
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Podcast #3 - How to View Failure (14:14)
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Podcast #4 - All About Accountability (11:09)
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Podcast #5 - Engaging People in Continuous Improvement (13:19)
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Podcast #6 - The System Check (13:03)
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Podcast #7 - Benefit to the Community (11:01)
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Podcast #8 - Strategy Implementation (12:44)
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Podcast #9 - Customer Service (14:23)